Contact

Certified Service Authority maintains a structured intake process for inquiries related to directory listings, certification records, provider verification, and network standards. This page describes what information to include when submitting a contact request, how responses are prioritized and delivered, and what alternative channels exist for specific inquiry types. Accurate and complete submissions reduce processing time and ensure inquiries are routed to the appropriate review function.

What to include in your message

The quality of a contact submission directly determines how quickly it can be resolved. Incomplete submissions are held pending clarification, which extends response timelines. Every inquiry submitted to Certified Service Authority should include the following structured information:

1. Full legal name or organization name — Individual professionals should provide the name appearing on their license or credential. Organizations should use the registered business name, not a DBA or trade name unless that is the name appearing in the directory.
2. Contact email address — The address provided becomes the reply destination. Submissions using non-matching domains (e.g., a business inquiry submitted from a personal email) may be flagged for identity verification before processing.
3. Inquiry category — Specify whether the message relates to: a new listing application, an existing listing update, a certification record dispute, a consumer complaint, a verification request, or a network compliance matter. Unlabeled submissions are categorized manually, which adds at least 2 business days to the response cycle.
4. Listing or record identifier — If the inquiry references an existing listing, include the directory record number or the exact business name and primary service address as it appears in the network.
5. Specific question or requested action — A precise description of what action or information is needed. Vague submissions ("please fix my listing") require back-and-forth clarification before work can begin.
6. Supporting documentation — For certification disputes, verification challenges, or compliance complaints, attach relevant documentation at the time of submission. File formats accepted: PDF, JPG, PNG. Maximum attachment size per submission: 10 MB.

Submissions related to provider eligibility or certification standards should reference the Certified Service Provider Eligibility Criteria and Authority Network America Certification Standards pages before contacting, as the majority of eligibility questions are addressed in those resources.

Response expectations

Response timelines vary by inquiry type. The following structured breakdown reflects standard processing windows under normal submission volume:

• General directory inquiries (listing updates, record corrections): 3–5 business days
• Certification and credential verification requests: 5–7 business days, depending on whether the issuing body must be contacted directly
• Consumer complaints and accountability matters: Acknowledged as processing allows; full review completed as processing allows under the process described at Dispute Resolution and Complaint Process
• Compliance-related submissions (potential violations, removal referrals): Acknowledged as processing allows; investigative timelines governed by Suspension and Removal from Network Policies
• Network membership and application inquiries: 5–7 business days; complex multi-vertical applications may require up to 15 business days

Submissions received after 5:00 PM Eastern Time on a business day are logged as received the following business day. Submissions received on federal holidays are logged on the next standard business day.

Priority vs. standard processing: Submissions flagged as priority are those involving active consumer harm, credential fraud allegations, or time-sensitive verification needs (such as a licensing board request). Priority classification is assigned by intake staff, not by the submitter. Marking a routine listing update as urgent does not accelerate processing.

Additional contact options

Beyond the standard contact form, Certified Service Authority operates dedicated intake pathways for specific inquiry categories:

• Provider self-service portal — Listed providers with active credentials can update certain listing fields directly through the portal without submitting a contact request. Applicable fields include phone, hours of operation, and service area. Changes to core credential data, license numbers, and certification status require staff review.
• Verification API inquiries — Organizations seeking programmatic access to verification data should submit a formal API access request, separate from the standard contact form, and include their organization's legal name, intended use case, and technical contact.
• Compliance and misconduct referrals — Third-party referrals alleging fraudulent listings or misrepresented credentials can be submitted through the complaint pathway detailed at Consumer Protection and Accountability Standards. Anonymous referrals are accepted but may limit the scope of any resulting review.
• Media and research inquiries — Journalists and academic researchers requesting aggregate data, network scope statistics, or directory methodology documentation should identify their inquiry type at the outset. These requests are routed separately from provider-facing operations.

How to reach this office

Certified Service Authority does not publish a public telephone number for general inquiries. All intake is handled through written submission to ensure a documented record of each request and to maintain consistency with the Authority Network America Data Accuracy Policy.

Mailing address for formal correspondence:
Certified Service Authority
c/o Trusted Service Authority Network
National Operations — Directory Division
United States

Formal legal correspondence, including notices related to listed data disputes under applicable state or federal law, should be submitted in writing to the mailing address above and simultaneously through the contact form to ensure timely routing to the appropriate review team.

For questions about how the directory is structured, what categories of providers are listed, and how certification standards are applied across industry verticals, the Authority Network America Listings and Industry Vertical Coverage Within the Network pages provide reference-grade documentation that addresses the most common informational requests without requiring a direct submission.